Shipping policy

SAMSTURN, LLC

SHIPPING & RETURN POLICY 

Shipping 

Most Products purchased from the Platform, once fulfilled and packaged, are shipped via a third-party shipper. When estimating package delivery time, please allow time for credit approval, address verification and order processing, Once the Product has been given to the third-party shipper, you will then be provided with tracking confirmation details. 

Shipping is free for all orders, unless otherwise indicated to you at the time of purchase. Note, however, that international buyers ((outside of the United States) may be responsible for any customs or importation fees, taxes, and/or duties. Multiple Products ordered under a single order may not always ship together. In the case of multiple shipments for an order, you will not be charged any additional shipping fees. 

By ordering any Product from us, you agree to any and all applicable terms and conditions of our third-party shipping logistics providers used to deliver Products you order, including, but not limited to: 

https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions

https://www.fedex.com/en-us/terms-of-use.html

https://www.dhl.com/us-en/home/footer/terms-of-use.html

Returns

Samsturn, LLC (the “Company”) sincerely hopes that you will be satisfied with any Product you purchase from us. However, in limited circumstances (see next paragraph), we offer a return policy for Products, starting on the date of purchase of the Product you are requesting to return. To initiate a return request, please send us an email at sam@samsturn.com. If your return request is accepted (subject to inspection), we’ll send you a return shipping label, as well as instructions on how and where to send your package. Products sent back to us without first requesting a return will not be accepted.

To be eligible for a return, the Product must be returned with all protective materials in place and tags and stickers attached to them (if applicable), including any and all related accessories and documents. The Company will not accept any return if the Product has been altered from the condition it was sent to you in, in any way, or if any labels, tags, packaging, or stickers have been removed or altered. We will notify you once we’ve received and inspected your return and will let you know if the refund is approved or not. If approved, you will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We will only accept returns in the event you received a Product that is: (i) substantially and materially damaged, rendering the piece nonconforming, including a large tear, rip, hole, or broken closure; or (ii) the entirely incorrect item from what you ordered. (collectively, “Defected Products”). 

 

Product-Specific Return Policies

Notwithstanding the terms and conditions of this Shipping & Return Policy, some Product pages on the Website may contain or display shipping and return policies that differ from this Policy. In such cases, such Product-specific policies shall supersede this Policy, and you hereby expressly acknowledge and agree to such policies. 

Exchanges

We do not process exchanges. If you are eligible to return a Product and desire a different Product, you must first return the Product you have, and once the return is accepted, you can then make a separate purchase for the new Product.

Defected Products

In the unusual event that you receive a Defected Product, you must notify us immediately by emailing sam@samsturn.com. Such notice must be sent no later than forty-eight (48) hours after you receive delivery, and must include your name, email address, and a picture and written description of the Defected Product. You must also return the Defected Product to us, at the address below. We will discard and will not respond to any damage notice that does not comply with these requirements. If your notice complies with these requirements, you may return the Defected Product to us in accordance with this Return Policy. Upon receipt and inspection, the Company may, in its sole discretion, classify the returned Product as a Defected Product. Please note that Products that are damaged as a result of wear and tear or misuse by you are not considered to be a Defected Product.

Contact Us

If you have any questions regarding our Shipping & Return Policy, please contact us by email at sam@samsturn.com or the mailing address below:

Samsturn, LLC 

Last Updated: November 19, 2025